Last updated: 23 October 2026
Every ZEDSON piece is checked before it leaves us. If something isn’t right — the fit, the colour, or the item itself — this policy explains how to exchange it.
At a glance
- Exchange window: 15 days from the date of delivery.
- Exchange fee: ₹250 per exchange request. This covers the reverse pickup and the re-delivery of your replacement.
- No fee when we got it wrong: if you received the wrong item, or a defective or damaged product, the ₹250 fee is waived.
- Unboxing video required: a clear, unedited unboxing video is mandatory for every exchange request.
- Multiple exchanges: allowed. Each exchange is a separate request, and the fee applies to each one unless it is waived.
- Exchange-first policy: our standard remedy is an exchange. Where a refund is approved, it is credited to your ZEDSON website wallet by default.
- Cancellations: possible before your order is dispatched.
1. How to request an exchange
- Go to our Exchange Request page and enter your order number and billing email.
- Choose the reason (size change, article/colour change, wrong product received, or defective/damaged product) and select the item.
- Add any details and photos the form asks for. Keep your unboxing video ready — our team may ask you to share it by email or WhatsApp.
- Pay the exchange fee (and any price difference) online, where applicable. Wrong or defective items are handled as priority cases with no fee.
- Our team reviews your request and arranges a pickup where approved.
The online form works for orders that have been marked as delivered. If the form shows your order as not eligible but you are still within 15 days of delivery, contact us and we will review it manually.
2. What you can exchange for
- Size change: the same product in a different size, subject to stock.
- Article or colour change: another product from the same category of equal or higher price. If the new item costs more, you pay the difference; price differences are not refunded when choosing a lower-priced item.
- Wrong product received: we will send the correct item at no extra cost.
- Defective or damaged product: we will replace it at no extra cost, subject to stock.
If a replacement is not available, we will offer you another option, which may include a credit to your ZEDSON wallet.
3. Condition of returned items
To be accepted for exchange, items must be:
- unused, unwashed and free from stains, odours, perfume or damage (trying the item on for size is fine);
- returned with all original tags, labels and packaging;
- the same item that was delivered to you.
Every returned item goes through a quality check. If it does not meet these conditions, the exchange may be declined and the item sent back to you.
4. Unboxing video
Please record a continuous, unedited video while opening your package, starting before the seal is broken and clearly showing the shipping label and the product. This protects you and us, and helps us resolve wrong-item, damage and missing-item claims quickly. Requests without an unboxing video may be declined or take longer to review.
5. Exchange fee
A fee of ₹250 applies to each exchange request. It covers the reverse pickup of your item and the delivery of the replacement. The fee is waived when the exchange is needed because of our error — a wrong item, or a defective or damaged product — once verified.
6. Refunds
ZEDSON follows an exchange-first policy, so most issues are resolved through an exchange. Where a refund is approved — for example, if a replacement is unavailable, or where a refund is otherwise due — it is credited to your ZEDSON website wallet by default, which you can use on your next order. If you believe you are entitled to a refund to your original payment method, contact us and we will review your case.
7. Cancellations
You can cancel your order before it is dispatched by contacting us with your order number. Once an order has been dispatched, it cannot be cancelled under our standard policy; you may request an exchange after delivery as described above. Prepaid orders cancelled before dispatch are refunded as per the refund section above.
8. How claims are reviewed
Each request is reviewed individually based on the order details, photos, unboxing video and the condition of the returned item. We may ask for additional information to complete the review. Decisions are made in good faith and nothing in this policy limits any rights you have under applicable Indian consumer protection law.
9. Contact us
📧 Email: support@zedsonwear.com
📞 Phone / WhatsApp: +91 87964 67024 (WhatsApp)
📷 Instagram: @zedson.wear