Refund and Returns Policy

Return, Refund, Exchange & Cancellation Policy

We strive to provide the best possible shopping experience. Please read this Return, Refund, Exchange & Cancellation Policy carefully before placing an order.

By placing an order, you acknowledge and agree to the terms mentioned below.

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1. Order Cancellation

* Orders may be cancelled only before they are dispatched.
* If a prepaid order is cancelled before dispatch, the refund will not be credited to your bank account or original payment method.
* The refunded amount will be credited only as Store Wallet Credit.
* Store Wallet Credit can be used for future purchases on this website.

Once an order has been dispatched, cancellation requests cannot be accepted.

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2. Refund Policy

Refunds are available only in eligible situations.

* Refunds are not processed to bank accounts, debit cards, credit cards, UPI, net banking, or the original payment method.
* All approved refunds are issued only as Store Wallet Credit.
* Store Wallet Credit can be used for future purchases on this website only.

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3. Shipping Charges on Refunds

If a refund request is approved:

* Original shipping charges are non-refundable.
* Reverse shipping charges, payment gateway charges, and other applicable operational charges may also be deducted wherever applicable.
* The remaining eligible amount will be credited to your Store Wallet.

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4. Exchange Policy

Customers may request an exchange subject to product availability and policy eligibility.

Free Exchange

Exchange will be provided free of cost if:

* You receive an incorrect product.
* You receive a product different from what you ordered due to an error from our side.
* You receive a damaged or defective product that is verified by our team.

In such cases, the exchange cost will be borne by us.

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Paid Exchange

If you wish to exchange a product because of:

* Size preference
* Color preference
* Design preference
* Personal choice
* Any reason not caused by our error

Applicable exchange and shipping charges will be payable before the exchange is processed.

Exchange charges may vary depending on the product category, shipping location, and prevailing policy.

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5. Out-of-Stock Products

Although every effort is made to maintain accurate inventory, there may be rare situations where a product becomes unavailable after an order has been placed.

In such cases:

* Your request will be prioritized by our support team.
* An alternative product of the same or higher value may be offered, subject to availability.
* Any replacement will be finalized only after mutual understanding between both parties.
* Every effort will be made to provide a fair and satisfactory resolution.

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6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact customer support within the applicable reporting period along with clear photographs and, if available, an unboxing video.

After verification, an appropriate resolution, including replacement or exchange, will be provided where applicable.

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7. Store Wallet Credit

Store Wallet Credit:

* Cannot be transferred to a bank account.
* Cannot be exchanged for cash.
* Cannot be redeemed outside this website.
* Can only be used for future purchases made on this website.
* May be subject to validity or expiry as per the prevailing policy.

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8. Return Eligibility

Products must:

* Be unused.
* Be unwashed.
* Be in their original condition.
* Have all original tags, labels, packaging, and accessories intact.

Products that do not meet these conditions may not qualify for return, refund, or exchange.

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9. Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, safety, promotional, or operational reasons unless they are received damaged, defective, or incorrect.

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10. Right to Refuse

The right is reserved to refuse any return, refund, exchange, or cancellation request if:

* The request violates this policy.
* Fraudulent activity is suspected.
* The product has been used, damaged by the customer, or altered.
* The policy is found to be repeatedly misused.

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11. Policy Updates

This policy may be modified, updated, or changed at any time without prior notice. The latest version published on the website shall be considered final and binding.

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12. Contact Support

For any questions regarding returns, refunds, exchanges, cancellations, or Store Wallet Credit, please contact customer support through the official support channels provided on the website.

By placing an order, you confirm that you have read, understood, and agreed to this Return, Refund, Exchange & Cancellation Policy.